We will gladly exchange a product within a reasonable time period (14 days). Exchanges usually occur when the buyer purchases the incorrect size bag, journal etc...The buyer must pay for shipping.
We refund or exchange our products or goods if there is a major problem.
A major problem includes:
1. It has a problem that was not visible or apparent at the time of sale and would
have stopped someone from buying it if they’d known about it.
2. it is unsafe.
3. it is significantly different from the sample or description.
4.it doesn’t do what the business said it would, or what you asked for can’t easily
We do not refund for incorrect choice or if you change your mind
Outside of the manufacturer warranty, TLTC offers a lifetime warranty on all our products excluding zippers. We will repair at no cost, however the owner of the product must pay for shipping/returns to our Gladesville NSW headquarters.