Shipping, Pick-up & Returns

SHIPPING

Any purchases outside of our bespoke range are available immediately after purchase.

We do have a small range of bespoke products that are immediately available, however we will notify you if there is a delay due to personalisation or custom changes (leather etc) to the product.

Most orders are shipped within 24 hours. Orders made on the weekend are shipped the next business day. You will receive a notification with tracking once your order has been shipped.

Our pick-up address is : 77.5 George Street, The Rocks NSW 2000*

Operating Hours: Monday - Friday, 10:30am - 5:30pm.

*For pick-up, please call us on +61 406 622 888 before placing your order.

REFUNDS & EXCHANGES

We gladly accept exchanges within 14 days of purchase. Exchanges are typically for incorrect sizes of items like bags or journals. The buyer is responsible for return shipping costs.

We refund or exchange our products or goods if there is a major problem such as:

1. It has an issue that was not visible or apparent at the time of sale and would
have stopped someone from buying it if they’d known about it.

2. It is unsafe.

3. It is significantly different from the sample or description.

4. It doesn’t do what the business said it would, or what you asked for can’t easily
be fixed.

We do not refund for incorrect choice or if you change your mind.

Outside of the manufacturer warranty, TLTC offers a lifetime warranty on all our products excluding zippers. We will repair at no cost, however the owner of the product must pay for shipping/returns to our Sydney NSW headquarters.