Frequently Asked Questions

1. I just purchased one of your bags – do I treat it before I use it?

Whilst some of our ranges will appreciate a bit of lovin’ before they join you on tour, others are ready to rock ‘n roll straight away. Our Goat Leather and Buffalo Leather bags generally come treated, so they are good to go. 

2. My leather bag feels dry and/or seems to crack! Help! 

Relax – moisturise! Grab a cloth and pick a leather cream or conditioner, preferably a natural, non-coloured one. Whilst heavy products like Dubbin work great, it tends to take longer before the leather absorbs it, and the greasy substance may rub off on your clothing in the meantime. Yuck! Very important – before treating your whole bag, try your product on an inconspicuous part of your bag to see how the leather reacts.

3. Panic! My bag got wet. What do I do?! 

Don’t worry. Your bag can cope with a few raindrops without going bust. If leather gets too wet, dry it slooowly. Drying leather with a hair-dryer or in front of direct heat will make it go stiff and crinkly. Room temperature with gentle air is best!

4. My bag is dirty and dusty. How do I clean it? 

Depending on the type of stain or dirt just use a damp cloth and gently dab it on the stain. Don’t use any soap or unnatural substances, just water. Definitely don’t pop it in the wash!

5. My bag has stretched and doesn’t look like its former self! How can I reverse this? 

Sorry to crush your hopes and dreams, but you can’t. Leather stretches out, but not back. If you overfill a satchel or wallet, it will never look the same. So don't overfill your bag at first, try and carry just what you need and your satchel will take care of itself, gently stretching over time.  

6. My bag is getting mouldy, oh no!

We generally use leather with a very natural finish, and it always reacts to its natural surroundings. But remember, leather needs to breath – air is good. So don’t wrap your bag in plastic when you want to store it – you basically want to prevent or stop any mildew growth, so keep ventilating!

7. My Indian goat leather bag smells! What do I do?

No bag is the same – some smell a little, some don’t. Again, the key here is "air". Our Indian Goat Leather bags all go through a very natural manufacturing process, which means they can at times retain a fairly strong smell for a while. We suggest you open the bag completely and hang it in a shady, airy location for 3-5 days. This will go a long way to help the leather breathe and cure.

8. Where can I check my gift card balance? 

To check your existing gift card balance, open the Check Balance page. If you would like to purchase a gift card for yourself or as a gift, view our Gift Card product.